Frequently Asked Questions

Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.

QUESTION: How do you ship the equipment to me?
ANSWER: Smaller pieces of equipment are shipped UPS or FedEX, boxed and wrapped so equipment is delivered to your facility unharmed. Larger pieces must go freight.

QUESTION: I am interested in selling my medical equipment, what do I do next?
ANSWER: We buy all types of equipment! Please contact us and let us know what you have. Please have all information available, including make and model which will be helpful in getting you the best market value for your equipment.

QUESTION: Do you offer any kind of repair service?
ANSWER: Yes, we repair all types of medical equipment. For more information call 813-677-3124 or complete our online Contact Form.

QUESTION: What if I have a problem with my new or used equipment after purchase - is there a warranty?
ANSWER: There is a 60 day warranty on parts and labor. Equipment sold for export has no warranty.
Warranty covers a 100-mile radius of the Tampa Bay area.

QUESTION: Do you have product catalogs or brochures available?
ANSWER: If extended product information is required, we will do our best to get you as much detailed information as possible.

QUESTION: Do you offer leasing?
ANSWER: Currently not available. Please contact us by calling 813-677-3124 or online.

QUESTION: What methods of payment do you accept?
ANSWER: We accept Mastercard, Visa, business and personal checks.
We charge an additional 3% convenience fee for all credit card orders.

QUESTION: What is your Return Policy?
ANSWER: All sales are final. No Refunds. (see also our Disclaimer)