Phone: 813-677-3124
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Frequently Asked Questions

Below are some of the most frequently asked questions.
If your question is not listed below, please call Contact Us.

Question: How do you ship the equipment to me?
Answer: Smaller pieces of equipment are shipped UPS or FedEX, boxed and wrapped so equipment is delivered to your facility unharmed. Larger pieces must go freight.

Question: I am interested in selling my medical equipment, what do I do next?
Answer: We buy all types of equipment! Please contact us and let us know what you have. Please have all information available, including make and model which will be helpful in getting you the best market value for your equipment.

Question: Do you offer any kind of repair service?
Answer: Yes, we repair all types of medical equipment. For more information call 813-677-3124 or complete our online Contact Form.

Question: What if I have a problem with my new or used equipment after purchase - is there a warranty?
Answer: There is a 60 day warranty on parts and labor. Warranty covers a 100-mile radius of the Tampa Bay area. Equipment sold for export has no warranty.

Question: Do you have product catalogs or brochures available?
Answer: If extended product information is required, we will do our best to get you as much detailed information as possible.

Question: What methods of payment do you accept?
Answer: We accept Mastercard, Visa, business and personal checks.
We charge an additional 3% convenience fee for all credit card orders.

Question: What is your Return Policy?
Answer: All sales are final. No Refunds. (see also our Return Policy)

Question: Do you offer leasing?
Answer: Currently not available. Please contact us by calling 813-677-3124 or online.

Question: Can I cancel my order?
Answer: To cancel your order, please call or email us at sales@kroslakent.com.

The following information is required in your email request for a cancellation:
1. Valid contact Phone Number
2. Invoice Number to cancel
3. Item(s) you wish to cancel on the Order
Your Order may not be cancelled if is en route to you or the order has been delivered.

For more information please see our Return Policy.

Question: How long does it take for my order to process?
Answer: Please allow 2-5 business days to receive your order.

Question: Incorrect Shipping Address
Answer: We are not responsible for incorrect shipping information provided. Please contact us immediately if you have made an error on your shipping address.

Question: Can I place a phone order?
Answer: Yes, we would be happy to take your order by phone. Please have the item(s) you wish to order along with your email, phone and credit card information.

Question: Sales Tax Exempt Form
Answer: We are required to collect sales tax for all purchases within the United States except where exempted by law.

If you are exempt and wish to place orders without sales tax please send us a completed Sales Tax Exempt Form.
Please send by email to
Email: sales@kroslakent.com

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